Frequently Asked Questions
Is SciaticaCenter a legitimate company?
Yes. SciaticaCenter is a real online store operated from Sunny Isles Beach, Florida, United States, selling on the Shopify platform. We publish our business address, a working support email, and our full refund, shipping, privacy and terms policies on this site. Every order is confirmed by email, and we answer every message sent to support@sciaticacenter.com. If anything about your order is unclear, email us and we will answer in writing.
Two things we want you to know before you buy, because they are the most common surprises: our starter offer is a monthly subscription that renews at $39.99 until you cancel, and returns are not automatic and need our written authorisation first. Both are explained below.
Who are you and where are you based?
SciaticaCenter, 18201 Collins Ave, Sunny Isles Beach, FL 33160, United States. That is an administrative address, not a returns address. Do not mail returns there. More on our About page.
What is Magnesium Breeze?
A topical magnesium chloride body cream, 120 g / 4.23 oz, for external use. You massage a small amount into the area you want to soothe.
Will it cure my sciatica?
No, and we will not tell you otherwise. Magnesium Breeze is a cosmetic topical cream, not a drug or a medical device. It is not intended to diagnose, treat, cure or prevent any disease or condition, and nothing on this site is medical advice. Individual experiences vary and no result is guaranteed. If you have persistent pain, are pregnant or nursing, are under medical care or take medication, speak to a qualified healthcare professional.
How does the free offer bill?
Your first bottle costs $0.00 and you pay only the shipping fee shown at checkout. The offer is a subscription. After the first bottle it renews automatically at $39.99 per month, charged to the card you used, until you cancel. There is no minimum number of months. Full detail on our Subscription Terms page.
How do I cancel?
Email support@sciaticacenter.com from the address you used at checkout, with your order number, and ask us to cancel. You can also use the subscription management link in your order confirmation email. We confirm cancellations by email. Cancel before your next renewal date: cancelling stops future renewals but does not reverse a renewal that has already been charged.
Can I get a refund or return a bottle?
Returns are not automatic. You may request one within 30 days after your order is marked delivered, and every return needs prior written authorisation from us. Approval is at our discretion, subject to applicable law and to inspection of the item.
To be eligible, the bottle must be unused, unopened, unaltered, with the safety seal intact and in its original packaging, and you must give your order number and proof of purchase. For hygiene and safety reasons, opened, used or unsealed creams are final sale and cannot be returned, except where the item arrived defective, damaged or incorrect, or where the law requires otherwise. Do not mail anything back before we authorise it and give you the return address; unauthorised returns may be refused. See the Refund Policy.
My item arrived damaged, defective or incorrect
Email us promptly with your order number and clear photographs of the item, the seal, the packaging and the shipping label, and we will put it right.
How long does delivery take?
Orders are generally processed within 1–3 business days. After dispatch, estimated delivery is generally 5–15 business days. Delivery time starts when the carrier accepts the parcel, not when you place the order. Customs, peak periods, weather and carrier disruption can add delays. These are estimates given in good faith, not guaranteed dates. See the Shipping Policy.
Where does my order ship from?
We use third-party manufacturers, fulfilment partners and carriers, so your parcel may ship from a different state or country than our business address, and a multi-item order may arrive in separate packages at different times.
How do I track my order?
When tracking is available it is sent to the email or phone number you gave at checkout. Tracking can take a few business days to show carrier activity. If you cannot find it, email us with your order number.
Can I change or cancel an order after placing it?
Email us as soon as possible and we will try. Once an order has entered fulfilment we cannot guarantee cancellation, address changes or other edits.
How do I contact a human?
Email support@sciaticacenter.com with your full name, order number and the email you used at checkout. That is the fastest route and it reaches our support team directly.