Shipping policy

Last updated: September 8, 2026

This Shipping Policy explains how SciaticaCenter processes and delivers orders. Delivery estimates are provided in good faith but are not guaranteed.

Order Processing

Orders are generally processed within 1–3 business days, excluding weekends and public holidays. High-volume periods, product launches, address verification, payment review, or events outside our control may extend processing time.

Once an order has entered fulfillment, we cannot guarantee cancellation, address changes, quantity changes, or other edits.

Estimated Delivery

After dispatch, estimated delivery is generally 5–15 business days. Delivery time begins when the carrier accepts the parcel, not when the order is placed. Remote destinations, international shipments, customs, peak seasons, severe weather, carrier disruptions, and other external events may cause additional delays.

These timeframes are estimates only and do not create a guaranteed delivery date.

Third-Party Fulfillment

We may use third-party manufacturers, fulfillment partners, warehouses, and carriers. Products may ship from a different state or country than our business address, and multi-item orders may arrive in separate packages at different times.

Tracking

When tracking is available, it is sent to the email or phone number supplied at checkout. Tracking may take several business days to display carrier activity. The carrier’s records control delivery status.

Correct Shipping Information

Customers are responsible for providing a complete and accurate name, delivery address, apartment or unit number, postal code, email address, and phone number. SciaticaCenter is not responsible for delay, loss, or non-delivery caused by incorrect, incomplete, or outdated information supplied by the customer.

If a parcel is returned because of an incorrect address, refusal, failed delivery, or failure to collect it, additional shipping and handling charges may apply before reshipment. Any refund approved for a returned parcel may exclude original shipping, handling, return-to-sender fees, and other carrier charges.

Promotional and “Free” Offers

Shipping, handling, processing, insurance, priority processing, and similar charges associated with promotional or “free” offers pay for fulfillment services and are non-refundable once fulfillment has begun, except where required by applicable law.

International Orders, Customs, and Taxes

International shipments may be subject to import duties, customs charges, brokerage fees, or local taxes imposed by the destination country. Unless expressly collected at checkout, these charges are the customer’s responsibility. Customs delays are outside SciaticaCenter’s control.

Delayed, Lost, or Delivered Parcels

If tracking has not updated for an extended period or your parcel has not arrived after the estimated window, contact support@sciaticacenter.com with your order number. We may require you to wait for the carrier’s investigation and provide documents requested by the carrier.

A carrier scan showing “delivered” is treated as evidence of delivery. Check your mailbox, household, neighbors, building reception, and local carrier before contacting us. Replacement, store credit, or refund for a verified carrier loss will be determined after investigation and at SciaticaCenter’s reasonable discretion, subject to applicable law.

Damaged Packages

Photograph the outer package, shipping label, internal packaging, and product before discarding anything. Report shipping damage within 72 hours of delivery as described in our Refund Policy.

Contact

For shipping questions, email support@sciaticacenter.com.