Refund policy

Last updated: September 8, 2026

Thank you for shopping with SciaticaCenter. Because our creams are topical personal-care products, we maintain strict return standards to protect product quality, safety, and hygiene.

30-Day Limited Return Window

You may request a return within 30 days after your order is marked delivered. A return is not accepted automatically. Every return requires prior written authorization from SciaticaCenter and is subject to inspection and approval.

To be eligible, an item must be unused, unopened, unaltered, with its original safety seal intact, and in its original packaging. You must also provide your order number and proof of purchase.

Hygiene and Safety Restrictions

For hygiene and safety reasons, opened, used, tested, partially used, unsealed, or tampered-with creams and other topical personal-care products are final sale and cannot be returned or exchanged, except where required by applicable law or where we confirm that the item arrived defective, damaged, or incorrect.

SciaticaCenter reserves the right, acting reasonably and subject to applicable law, to deny any return that does not satisfy these conditions or that presents a hygiene, safety, fraud, or abuse concern.

Requesting Authorization

Before sending anything back, email support@sciaticacenter.com with your order number, the reason for the request, and clear photographs of the unopened product, safety seal, packaging, and shipping label. If approved, we will provide return instructions and the authorized return location. Returns sent without authorization, to an address not provided by us, or cash-on-delivery may be refused and are not eligible for refund.

Damaged, Defective, or Incorrect Items

Inspect your order promptly. Damage, manufacturing defects, missing items, or incorrect items must be reported within 72 hours of recorded delivery. Include clear photographs or video of the shipping package, label, product, safety seal, and the issue. Claims submitted after this period, without adequate evidence, or involving ordinary wear, misuse, improper storage, or damage after delivery may be denied.

For an approved claim, SciaticaCenter may provide a replacement, store credit, or refund, as appropriate and at our reasonable discretion, subject to applicable law.

Non-Returnable and Final-Sale Items

• Opened, used, tested, unsealed, or tampered-with topical products;
• Free gifts, promotional products, samples, clearance items, and items expressly marked final sale;
• Gift cards, digital products, downloadable products, and services;
• Items damaged through misuse, neglect, unauthorized modification, improper storage, or normal wear;
• Returns requested after the 30-day window or sent without authorization.

For a “free” or promotional product, no refund is available for the advertised retail value because that amount was not paid. Shipping, handling, processing, insurance, priority processing, and similar charges are non-refundable once fulfillment has begun.

Return Shipping

Unless we confirm that the wrong item was sent or that the item arrived damaged or defective, the customer is responsible for all return-shipping costs. Original shipping and handling charges are non-refundable. We recommend using a tracked and insured shipping service. SciaticaCenter is not responsible for unauthorized returns or return parcels that are lost, delayed, refused, or damaged in transit.

Cancellations and Subscription Orders

Orders enter processing quickly. We cannot guarantee changes or cancellations after an order is submitted to fulfillment. Subscription cancellation stops future renewals only and does not automatically cancel or refund an order that has already been charged or submitted for processing. Please review our Subscription Policy for details.

Inspection and Refunds

If an authorized return is received, we will inspect it and notify you of approval or denial. Approved refunds are issued only to the original payment method and only for eligible amounts actually paid. We may deduct non-refundable charges and any loss in value permitted by law. Allow up to 10 business days after approval for us to process the refund. Your bank or card issuer may require additional time to post it.

Exchanges

We do not offer automatic exchanges. When appropriate, we may approve a replacement as the remedy for a verified damaged, defective, or incorrect item.

Consumer Rights

Nothing in this policy limits any non-waivable rights you may have under applicable consumer-protection law.

Contact

Return and refund questions must be sent to support@sciaticacenter.com.